We are sorry to hear you have suffered some bad beats recently. Please keep in mind bad beats are a part of poker and happen to all players, whether they play poker in a live casino, at a friend's house, or online with us.
We deal the cards in a fair and honest manner. Once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. The software that shuffles and deals the cards cannot control who wins and loses; it just deals the cards, and the rest is up to the players in the game.
Our software produces a shuffle that is completely random and favours no player over any other. The methods we use ensure complete randomization of the cards and complete unpredictability of the cards to come:
We arranged for Gaming Laboratories International, a widely recognized independent gaming product testing laboratory, to review our shuffle. Their investigation found the shuffling to be fair and random:
This information is also described by Lee Jones, Head of Poker Communications, in a video called 'How does PokerStars shuffle the deck?’, which can be found at:
http://www.pokerstars.tv/channels/2014/ ... de-3.shtml
We encourage you to review your own hand histories and to perform your own analysis using widely available poker tracking software. We have dealt over 100 billion hands and freely give real money hand histories any time someone requests them. If you want, we can send you a copy of every single real money hand history that you have played.
In addition, other authoritative investigations carried out by third parties have equally concluded that our cards are randomly shuffled. Many who have conducted such studies have posted their findings to the Internet. You can find two of them here:
https://groups.google.com/d/msg/rec.gam ... rcZ_4tCJAJ
https://groups.google.com/d/msg/rec.gam ... yfh6QQcBcJ
We hope this information helps you to understand that our games are fair. We value all of our players and take the integrity of our site very seriously.
A na zaver bezna situace na PS: